Shipping policy

Shipping & Delivery Standards

At HF Coors, we understand that receiving your American-made dinnerware is an anticipated moment. This policy provides transparency regarding how we prepare, handle, and transport your Bryorite™ ceramic pieces to ensure they arrive in pristine condition.

Our Fulfillment Commitment

We are proud of our tradition of quality ceramic craftsmanship. By managing our distribution with precision, we aim to deliver durable, high-fire dinnerware that meets the rigorous standards of both professional kitchens and family dining tables.

1. Preparation & Logistics Fees

Each order is inspected to ensure your ceramics meet our durability standards before leaving our facility.

  • Handling Duration: Please allow 2–4 business days for order verification, quality inspection, and secure packaging.

  • Peak Demand: During holiday seasons or high-volume periods, please anticipate an additional 1–2 business days for order preparation.

  • Flat-Rate Shipping: To maintain consistent value, we apply a flat $5.99 shipping fee on every order, providing straightforward pricing regardless of your delivery destination.

2. Projected Transit Timelines

Delivery windows are estimates based on standard courier performance. While we strive for accuracy, these timelines are not guaranteed.

Destination Zone Estimated Transit Window
United States 10 – 15 Business Days
International (CA, UK, AU) 11 – 16 Business Days
Rest of the World 15 – 20 Business Days

We appreciate your patience; quality dinnerware requires careful transit to ensure it reaches you safely.

3. Monitoring Your Delivery

Once your ceramics are en route, you will receive an automated email containing your tracking number.

  • Initial Tracking: Please allow 1–3 business days for the carrier’s system to generate the first status update.

  • In-Transit Status: If tracking appears inactive, rest assured your package is moving through the logistics network toward its destination.

4. Duties, Taxes & Regulatory Fees

International orders are dispatched on a Delivered Duty Unpaid (DDU) basis.

  • Any import levies, customs duties, or regional taxes imposed by the destination country are the responsibility of the purchaser.

  • HF Coors is not liable for delays stemming from customs oversight; please verify your local import regulations prior to purchase.

5. Modifying or Canceling Your Order

Our fulfillment process begins immediately to expedite your delivery.

  • If you must update your shipping information or cancel an order, please email service@motiondawn.com within 12 hours of placement.

  • Requests made after this 12-hour window cannot be accommodated, as the order will have entered the dispatch stage.

6. Transit Issues & Quality Assurance

Your satisfaction with our American-made products is our priority.

  • Damaged Upon Arrival: If your ceramic pieces are compromised during transit, please photograph the damage and contact us within 72 hours of delivery. We will prioritize sending a complimentary replacement.

  • Package Loss: If your delivery carrier confirms a shipment as lost, we will issue a full replacement at no additional cost to you.

Thank you for choosing HF Coors — Made In USA Dinnerware. We are honored to be a part of your daily dining experience.