Return and refund policy

Returns & Refund Policy

At HF Coors, we are committed to ensuring you are delighted with your American-made dinnerware. Should your purchase not meet your expectations, this policy outlines the steps to facilitate a resolution.

1. Our Return Window

We provide a 30-day window from the date of delivery to request a return. To qualify, please ensure your items meet the following standards:

  • The product must be in its original, pristine condition.

  • All packaging materials must be intact.

  • You must provide a valid order confirmation or invoice as proof of purchase.

2. Initiating Your Request

To begin a return, please send your inquiry to service@motiondawn.com.

  • Approval: Once verified, we will email you a prepaid return shipping label along with specific packing instructions.

  • Notice: Please refrain from sending items back without prior authorization; unauthorized packages cannot be processed by our receiving team.

3. Reporting Quality Concerns

We encourage you to inspect your ceramic pieces upon delivery. If you receive an item that is faulty, incorrectly shipped, or impaired, reach out to us right away so we can investigate and provide a suitable solution.

4. Exclusions & Final Sale

Due to the nature of our products and safety standards, the following items are ineligible for return:

  • Personalized or custom-decorated dinnerware.

  • Hazardous materials or industrial-grade chemicals.

  • Merchandise marked as "final sale" or promotional clearance.

  • Purchased gift cards.

  • Original shipping and handling costs are non-refundable.

5. Streamlined Exchanges

To receive a replacement item as quickly as possible, we suggest returning the original piece for a refund and placing a separate order for your new selection.

6. EU 14-Day Cancellation

For customers within the European Union, you are entitled to a 14-day “cooling-off” period, allowing you to cancel or return your order for any reason, provided the goods are in their original, unused state with proof of purchase.

7. Refund Processing

Once our facility receives and inspects the returned order, we will send you a status update.

  • Reimbursement: Approved refunds are credited exclusively to your original method of payment.

  • Timeline: Please allow up to 10 business days for your financial institution to reflect the credit. If you have not seen the refund after 15 business days, please contact our service team for a follow-up.

8. Return Logistics

All returns must be shipped using our official documentation. Please direct all authorized returns to our main distribution center:

HF Coors - Made In USA Dinnerware 1600 S Cherrybell Stra, Tucson, AZ 85713, United States

We value your support of HF Coors. If you are uncertain whether your items qualify for a return, please contact us at service@motiondawn.com before initiating a shipment.